Frequently Asked Questions
Everything you need to know about shopping for luxury jewelry and timepieces at E.D. Marshall Jewelers.
How do I know the jewelry and watches are authentic?
Every item at E.D. Marshall Jewelers undergoes a rigorous multi-point inspection by our GIA-certified gemologists and master watchmakers to guarantee 100% authenticity before being listed.
What are your shipping methods and delivery times?
We offer fully insured, signature-required shipping on all orders. Standard processing takes 1-2 business days, with expedited overnight or two-day delivery options available at checkout.
What is your return and exchange policy?
We offer a 14-day return window for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and documentation intact.
Do you offer professional jewelry appraisals?
Yes, we provide complimentary insurance appraisals for most jewelry purchases over $1,000. We also offer independent appraisal services for your personal collection by appointment.
Can I have a ring resized or a watch adjusted?
Absolutely. Our on-site workshop can handle ring resizing, watch link removal, and custom modifications. Please contact us prior to purchase to ensure the specific item can be adjusted to your size.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and offer flexible financing options through Affirm to help you secure your dream piece with monthly payments.